Counselling in Maple Ridge
& virtual therapy across BC

Session lengths vary slightly depending on individual needs; however, sessions are typically 50 minutes long for regular appointments. We also offer complimentary 15-minute initial consultations to get to know your counsellor.

Absolutely! We offer online and phone appointments when in-person is not feasible or less practical for you. There is also more flexibility for these appointments. If you don't see something in our booking schedule that is a good fit for your availability, let us know! Explore our online and phone sessions.

The Wholehearted offers a sliding fee scale, meaning that as a clinic we budget for a portion of lower-fee sessions per month. Please email to inquire about what is currently available. ​ Our 50-minute sessions cost $140 and our 90-minute sessions cost $180 for individuals. ​ Some benefit plans may provide coverage for counselling, see 'Can I use my extended benefits' for more information. *Late cancellations within 48 hours of your appointment are charged 50% of the session cost the first time and the full cost after that. This is not based on whether there is a 'good enough' reason for missing--we understand that life happens and can interrupt our plans. This policy is practical for the clinic's financial viability and is never applied punitively. We also believe that if you are paying for something, it should benefit you. Your counsellor will spend the missed time reviewing your notes, planning sessions, or doing further research related to your concerns to benefit your counselling together.

Emily has both her RSW (Registered Social Worker) and RCC (Registered Clinical Counsellor) designations. An RSW is a professional who is part of the BC College of Social Workers, whereas an RCC professional is part of the BC Association of Clinical Counsellors. Some counsellors have one or both designations. This is important to be aware of because some benefit plans cover only one or the other, or different amounts for these two designations. As Emily has both of these, there should be fewer concerns. However, it's still essential to check your plan in case counselling is not covered, if coverage is limited, or if your plan requires a higher qualification, such as a psychologist or psychiatrist (though this is more uncommon).

Many extended benefit plans provide coverage for counselling services, which may also be referred to as therapy or psychotherapy depending on the plan. If your plan covers services provided by an RCC (Registered Clinical Counsellor) or RSW (Registered Social Worker), please ask us before your first appointment whether we are able to direct bill your plan. For most plans, we can direct bill. If not, payment can be made directly to us and we will provide you with a receipt to submit to your plan for reimbursement. Please familiarize yourself with your benefits plan to help avoid surprises. If we direct bill and there is an amount remaining owing, we will usually charge the card we have on file and send you a receipt. Here is a list of some extended benefit plans we are often able to direct bill (though this is not guaranteed, as individual plans and accounts may differ): Beneva | SSQ Canada Life | Great-West Life Chambers Plan CINUP Desjardins Equitable Life of Canada First Canadian Health Great-West Life Green Shield Canada iA Financial Group Johnston Group Manulife Maximum Benefit Pacific Blue Cross Sun Life TELUS Health