Online & Phone Counselling
Connected, compassionate therapy—wherever you are​
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Life doesn’t pause when you need support. Online and telephone counselling at The Wholehearted offers a meaningful, emotionally attuned therapeutic experience from the comfort of your own space. Whether you’re joining by secure video or phone, our work together remains deeply relational, embodied, and responsive.
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We thoughtfully adapt therapy to the virtual setting, using counselling approaches like Internal Family Systems (IFS) and Emotionally Focused Therapy (EFT) which translate wonderfully for remote sessions. Many clients are surprised by how connected, safe, and impactful online therapy can feel. Healing doesn’t require sharing the same room—it requires shared life through presence, attunement, and care.
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While we also offer in-person counselling, this page focuses on our virtual counselling options for those seeking flexible, accessible support.
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Who is it for?
Virtual counselling can be a supportive fit for many people, especially those navigating complex, full lives or limited access to in-person care.
Online and telephone counselling may be right for you if you are:
A parent or caregiver
Balancing caregiving, work, and emotional needs can make leaving the house difficult. Online sessions reduce childcare logistics and allow you to access support without adding more strain to your day.
Living with a busy schedule
If your days are full or unpredictable, virtual counselling offers flexibility. Sessions can fit more seamlessly around work hours, travel, or shifting responsibilities.
Have less access to in-person clinics
Living remotely or facing illness can make in-person clinics less feasible for regular visits. Online counselling allows you to receive care without the physical and time demands of travel. Therapy can meet you where you are.
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Many people also find that being in their own environment helps them feel safer and more grounded, supporting deeper emotional work and bringing the therapeutic benefits of counselling into their day-to-day spaces.
How Do Online Sessions Work?
Our online counselling sessions are offered through a secure, confidential video platform, and telephone sessions are available when video is not accessible or preferred.
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Here’s what you can expect:
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Sessions are similar in length and structure to in-person counselling
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You’ll need a private space, a stable internet connection (for video), and a device such as a computer, tablet, or phone
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We will work collaboratively to ensure the pace, depth, and approach feel right for you
Even online, we pay close attention to emotional cues, non-verbal communication, and relational dynamics. While research indicates online and phone sessions are as effective as in-person, we know the experience may differ person to person. We will work with you to explore how this is for you and ways we can adjust sessions to address any concerns.
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Therapy remains a felt experience, not just a conversation.​​
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Common Questions About Online & Telephone Counselling
Is online counselling as effective as in-person therapy?
Research and lived experience show that online therapy can be just as effective for many concerns. What matters most is the quality of the therapeutic relationship, not the physical location.
Is online counselling private and confidential?
We use secure platforms and follow the same professional standards as in-person therapy. Your privacy is taken seriously.
Anytime technology is used, there is a greater privacy risk. You can talk with your counsellor about any concerns or how this is handled.
Can deep emotional work really happen online?
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Yes. Many clients experience powerful moments of insight, connection, and healing in virtual sessions. Being in your own space can sometimes make it easier to access vulnerability and self-compassion.
What if I don’t feel comfortable on video?
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Telephone counselling is available as an alternative. We can also talk together about what helps you feel safest and most supported.
If you’re curious about whether online, telephone, or in-person counselling is a good fit for you, we’re here to explore that together.
Connection, care, and meaningful change are possible—wherever you’re starting from.