Online & Phone Counselling
Connected, compassionate counselling—wherever you are
Life doesn’t pause when you need support. Online and telephone counselling in BC offers a flexible, accessible way to receive meaningful, emotionally attuned support from the comfort of your own space. Whether you connect by secure video or phone, counselling at The Wholehearted remains deeply relational, responsive, and grounded in genuine connection.
Online counselling can be much more than a conversation through a screen. We thoughtfully adapt counselling to the virtual setting, drawing from approaches such as Internal Family Systems (IFS) and Emotionally Focused Therapy (EFT) that translate naturally to online sessions. Many clients are surprised by how connected, safe, and impactful counselling can feel from home. Healing doesn’t require sharing the same room—it can happen through presence, attunement, and care wherever you are.
While in-person counselling is also available in Maple Ridge, this page focuses on online and telephone counselling for adults throughout British Columbia who are looking for support that feels flexible, accessible, and personal.
Who is online counselling for?
Online counselling can be a supportive fit for many people, especially those navigating complex, full lives or limited access to in-person care.
Online and phone sessions may be right for you if you are:
A parent or caregiver
Balancing caregiving, work, and emotional needs can make leaving the house difficult. Online sessions reduce childcare logistics and allow you to access support without adding more strain to your day.
Living with a busy schedule
If your days are full or unpredictable, virtual counselling offers flexibility. Sessions can fit more seamlessly around work hours, travel, or shifting responsibilities.
Have less access to in-person clinics
Living remotely or facing illness can make in-person clinics less feasible for regular visits. Online counselling allows you to receive care without the physical and time demands of travel. Therapy can meet you where you are.
Many people also find that being in their own environment helps them feel safer and more grounded, supporting deeper emotional work and bringing the therapeutic benefits of counselling into their day-to-day spaces.
How Do Online Sessions Work?
Online counselling sessions are offered through a secure, confidential video platform, with telephone counselling available across BC if video isn’t accessible or isn’t the right fit for you.
Here’s what you can expect:
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Sessions are similar in length and structure to in-person counselling, with time and space to focus on what matters to you.
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You’ll need a private space and a stable internet connection for video sessions, along with a computer, tablet, or phone. Telephone sessions simply require a private space and phone.
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We’ll work collaboratively to make online counselling work for you, adjusting the pace, depth, and approach based on your needs and comfort.
Even when we’re not in the same room, counselling can remain deeply relational. We pay attention to emotional cues, non-verbal communication, and the ways you respond and connect throughout our sessions. Research suggests that online counselling can be an effective alternative to in-person sessions, though the experience can naturally feel different from person to person.
If something about the virtual format doesn’t feel quite right, we can talk about it together and find ways to adapt. Counselling remains a felt experience—not simply a conversation—and connection, presence, and attunement can still be cultivated through a screen or over the phone.
Common Questions About Online & Telephone Counselling
Is online counselling as effective as in-person therapy?
Research and lived experience show that online therapy can be just as effective for many concerns. What matters most is the quality of the therapeutic relationship, not the physical location.
Is online counselling private and confidential?
We use secure platforms and follow the same professional standards as in-person therapy. Your privacy is taken seriously.
Anytime technology is used, there is a greater privacy risk. You can talk with your counsellor about any concerns or how this is handled.
Can deep emotional work really happen online?
Yes. Many clients experience powerful moments of insight, connection, and healing in virtual sessions. Being in your own space can sometimes make it easier to access vulnerability and self-compassion.
What if I don’t feel comfortable on video?
Telephone counselling is available as an alternative. We can also talk together about what helps you feel safest and most supported.
If you’re curious about whether online, telephone, or in-person counselling is a good fit for you, we’re here to explore that together.
Connection, care, and meaningful change are possible—wherever you’re starting from.